Return Policy

Return & Refund Policy

At OTM Apparel, every item is made-to-order through our print-on-demand production partners. Because each product is custom created specifically for the customer after an order is placed, we do not accept traditional returns, exchanges, or cancellations for reasons such as:

  • Ordering the wrong size
  • Change of mind
  • Buyer’s remorse
  • Color preference
  • Incorrect shipping address entered by the customer

Please review sizing charts, product descriptions, and shipping information carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we may approve a replacement, store credit, or full refund depending on the situation.

To qualify for a claim, contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Examples of eligible issues may include major printing defects, torn or damaged garments, an incorrect item received, or significant manufacturing errors.

Once a claim is reviewed and verified, we may issue a full refund to the original payment method, send a replacement at no additional cost, or offer store credit when appropriate.

Non-Refundable Situations

Refunds or replacements will generally not be approved for:

  • Minor color variations due to screen or device settings
  • Incorrect sizing selected by the customer
  • Normal wear and tear
  • Delivery delays caused by the shipping carrier
  • Packages marked as delivered by the carrier

Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your financial institution and payment provider.

Fraud Prevention

To protect our business from fraudulent claims, we reserve the right to deny refund requests that lack sufficient proof or appear abusive, suspicious, or inconsistent with this policy.

Contact Us

For order issues or refund requests, use our website contact form or email OTMapparel2025@gmail.com. Please include your order number and supporting photos.